Refund policy

Returns and Refunds Policy
Returns and Refunds Policy for Elvis Presley Shop
Last Updated: October 1, 2026

We want you to be completely happy with your purchase.

Because no policy has been set for returns and refunds, we handle every single request on a case-by-case basis.

EU Right of Withdrawal (14-Day Cooling-Off Period)
As required by EU consumer law, EU customers have a mandatory 14-day right of withdrawal after receiving their order. This means:

  • You can cancel your order within 14 days of delivery without giving any reason.
  • We will refund the full amount (including original shipping if applicable) and cover the return shipping in most cases.

Important Note on Fraud Prevention
Because the 14-day cooling-off period is a legal right for EU customers, we handle every single request individually after careful review. This ensures fairness and prevents misuse of the right. We may ask for:

  • Proof of delivery
  • Clear photos of the item in its original condition
  • Confirmation that all tags, packaging, and accessories are included

Only if everything is in perfect original condition will we approve the full refund. Cases that appear suspicious (e.g., used items, incomplete returns, or obvious signs of tampering) will be declined. This individual review process protects both honest customers and the shop from potential fraud.

How to Request a Return or Refund
Please email us at:
order@shopelvispresley.com

When you contact us, please include:

  • Your order number
  • Reason for the return/refund
  • Any photos or proof if applicable

We will review your request within 1–3 business days and respond with a clear decision (accept or decline).

What We Can Offer (example options we may consider)

  • Full refund (minus any original shipping costs if already shipped)
  • Exchange of the same or similar item
  • Credit toward your next order
  • Partial refund (if only part of the order is returned)

What We Cannot Accept (examples – subject to change)

  • Items that were opened or used
  • Items without original tags and packaging
  • Items damaged by you
  • International returns (unless we specifically agree)

Shipping Costs for Returns

  • If we approve a return, we will cover the return shipping label (we pay for the return).
  • If the customer requests a return for any other reason, the customer pays for return shipping.

No Policy Set
There is currently no formal return window (e.g., 14/30 days) or automatic refund policy for non-EU customers. Every case is reviewed individually. We may update this policy in the future, and the “Last Updated” date above will reflect any changes.

Contact Us for Refunds & Returns
Email: order@shopelvispresley.com
Shop Name: Elvis Presley
Shop URL: shopelvispresley.com

We look forward to resolving any issues quickly and fairly!